Thank you for shopping with Beyond Glow.

We are committed to delivering your order as quickly and safely as possible. Please read our Shipping Policy before placing an order.

Shipping Locations

Beyond Glow currently ships throughout South Africa.

At this time, we do not offer international shipping.

Processing Time

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During promotional periods, sales events, or peak shopping seasons, processing times may be slightly longer.

Delivery Time

We use Aramex Store to Door for deliveries across South Africa.

Estimated delivery time is:

8–11 business days

Delivery times are estimates only and are calculated from the date your order has been dispatched, not from the date your order is placed.

Business days exclude weekends and South African public holidays.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation along with tracking information (where available) so you can monitor your delivery.

Delivery Delays

While we work closely with our courier partners to ensure timely delivery, delays can occasionally occur due to circumstances beyond our reasonable control, including but not limited to:

• Severe weather conditions
• Public holidays
• High shipping volumes
• Industrial action or strikes
• Customs or regulatory requirements (where applicable)
• Incorrect or incomplete delivery information provided by the customer
• Courier operational delays

Beyond Glow cannot guarantee exact delivery dates and is not responsible for delays caused by Aramex Store to Door or other events beyond our reasonable control.

Nothing in this policy limits any rights you may have under applicable South African consumer protection laws.

Incorrect Delivery Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is supplied, delivery may be delayed or unsuccessful.

Additional shipping charges incurred due to incorrect address details may be payable by the customer.

Failed Deliveries

If a parcel is returned to Beyond Glow because:

• the delivery address was incorrect;
• delivery could not be completed after reasonable attempts;
• the parcel was not collected where applicable;

the customer may be responsible for the cost of re-shipping the order.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to have been lost in transit, please contact us as soon as reasonably possible.

We will work with Aramex Store to Door to investigate the shipment and provide an appropriate resolution where required.

Ownership and Risk

Ownership of the goods passes to you once payment has been received in full.

Risk in the goods passes to you upon delivery to the delivery address provided in your order, unless otherwise required by applicable South African law.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

Beyond Glow

Email: beyondglowsa@gmail.com

Business Hours: Monday – Friday

Response Time: Within 1–2 business days